AT THIS TIME WE ARE ONLY ABLE TO SHIP DOMESTICALLY WITHIN THE UNITED STATES.
We do not currently offer international shipping. If this changes in the future, we will update this policy accordingly.
PROCESSING TIME
Orders are typically processed within 7–14 business days (excluding weekends and holidays).
This processing timeline does not apply to preorder items, which follow their own production schedule.
LOST/STOLEN/UNDELIVERABLE PACKAGES
andou is not liable for any packages that are lost, stolen, or marked as delivered by the carrier. Once an item has been shipped, it is out of our control.
If a package is returned to us as undeliverable, customers may repay the shipping cost to have it resent. Please be aware that we cannot guarantee the return of all "Return to Sender" packages, as not all are reliably delivered back to us.
We do not issue refunds for undeliverable items caused by an incorrect or incomplete shipping address provided by the customer.
If you need to update your shipping address after placing an order, please contact us immediately. Orders with incomplete or invalid addresses may be canceled if a corrected address is not provided in time.